Return Policy
Right of withdrawal and cancellation right
The CUSTOMER has the right to withdraw from this contract within 14 calendar days without giving reasons. The withdrawal period expires on the 14th calendar day after you or a third party designated by you, other than the carrier, has acquired physical possession of the goods.
In order of withdrawal, you must inform us by an unequivocal statement (e.g. in writing by post, fax or e-mail): your name, your full address and, if applicable, your telephone number, your fax number, your e-mail address email address and your decision to withdraw from the agreement.
You also have the option to complete the withdrawal form, or another unambiguous statement, and send it by email to info@ultimate-seeds.com. If you choose to exercise this right, we will immediately notify you by email of receipt of the revocation. To comply with the withdrawal period, it is sufficient to notify us before the withdrawal period expires that you wish to exercise this right.
Consequences of revocation:
In the event of cancellation, we will reimburse all payments received from you, including shipping costs (with the exception of additional costs resulting from your choice of a different delivery method than the cheapest standard delivery method offered by us), without undue delay and in any case no later than 14 calendar days after we have been informed of your decision to withdraw from the agreement. We will refund you using the same payment method you used for the original transaction, unless you have expressly indicated otherwise; under no circumstances will you be charged any fees as a result of the refund. We may delay reimbursement until we have received the goods back or until you have provided proof of return; depending on which happens first.
If you have received goods under the contract, you must return the goods to us, or deliver them directly to us or to the address provided to you after sending an email to info@ultimate-seeds.com , without undue delay and in any case not later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline is deemed to have been met if you return the goods before the end of this period.
Standard withdrawal form:
(you only need to complete and send this form if you wish to withdraw from the contract)
For the attention of Ultimate Seeds, Segment 3, 6921 RC Duiven (Netherlands), info@ultimate-seeds.com
I hereby inform you that I am terminating my purchase agreement for the following item:
- Ordered on/received on
- Customer name and username
- Customer address and username
- Signature and username of the customer (only if the form is sent in printed form)
- Datum
Costs of withdrawal
If the consumer exercises the right of withdrawal, the consumer will be responsible for a maximum of the costs of returning the product.
If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than within 14 days after the cancellation or return.
Right to exclude the withdrawal option
The company may exclude the consumer's right of withdrawal to the extent provided in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the company has stated this clearly, at least in a timely manner before concluding the agreement.
Exclusion of the right of withdrawal is only possible for the following products:
- designated by the company according to the consumer's specifications
- that are of a clearly personal character
- which cannot be returned due to their nature
- that can spoil or age quickly
- those whose price is subject to fluctuations in the financial market over which the company has no control
- individual newspapers and magazines
- those where the product cannot be determined to be the original product supplied by www.ultimate- seeds.com